Schulering HUB Talking Hospitality Podcast
Schulering Hub is a hotel employee experience consulting company. We audit, assess, optmize, and structure every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.
Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business.
If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com
Schulering HUB Talking Hospitality Podcast
Hospitality Training Playbook: Inside Manifesto Market’s Success
Are you struggling to fill hospitality jobs or keep your team motivated?
With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin.
Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay.
In this episode, you will learn:
- The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand.
- The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.
- Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws."
- Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower.
- The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience.
About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders.
About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design.
#HospitalityTraining #HospitalityJobs #ManifestoMarket #HRStrategy #RestaurantManagement #FlorianHorn #EmployeeRetention #GenZWorkforce #HospitalityLeadership
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
Podcasts we love
Check out these other fine podcasts recommended by us, not an algorithm.
50 Shades of Hospitality
50 Shades of Hospitality