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Schulering HUB Talking Hospitality Podcast
Schulering Hub is a hotel employee experience consulting company. We audit, assess, optmize, and structure every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.
Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business.
If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com
Schulering HUB Talking Hospitality Podcast
Hotel Staff Training Secrets from the #1 Luxury Resort in America
What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨
In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report.
Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-star experiences. But how did he get there? And what can independent hoteliers learn from the way Acqualina hires, trains, and inspires its people?
👉 Here’s a taste of what you’ll discover:
- Why hiring for heart and attitude beats experience every time.
- How a simple but powerful hotel onboarding checklist can make or break employee success.
- The strategies Acqualina uses to reduce hotel staff turnover in an industry famous for burnout.
- Practical leadership tips for hotel managers to inspire loyalty and elevate guest service.
- How culture, training, and curiosity create the foundation for hotel staff training excellence.
💡 Whether you run a boutique hotel, a resort, or you’re just passionate about hospitality, this conversation will show you the building blocks of a team that performs and stays.
Don’t just watch this episode. Learn the secrets that can transform your hotel — before your competitors do.
Want to join the Acqualina Resort team?
https://www.acqualinaresort.com/careers
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Schulering: Evolving Hospitality through Learning.
