Ep. 96 Bill Muench | Why should I work with a hospitality consultant?

In this episode of the Schulering Hub Talking Hospitality podcast, host Mauricio Schuler speaks with Bill Muench, a hospitality consultant with a rich background in hotel operations. 

They discuss the value of hiring consultants in the hospitality industry, the journey of Bill from a bellman to a consultant, and the importance of expertise and relationships in providing effective consulting services. 

Bill shares insights on how to identify a good consultant, the fears hoteliers may have about hiring consultants, and the process of working with them to ensure transparency and accountability. In this conversation, Bill Muench from AG Hospitality discusses the importance of hands-on consulting in the hospitality industry, addressing the challenges of change resistance among staff, and the necessity of measuring ROI from consulting services.

He emphasizes the transformative potential of AI in hospitality while advocating for the preservation of the human element in guest experiences. The discussion also touches on the evolving landscape of short-term rentals and the need for traditional hospitality to adapt to new technologies and market demands.

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Schulering: Evolving Hospitality through Learning.