Ep.95 Szilvia Olah | Employee Experience Design: The Untapped Solution to Hospitality's Talent Crisis

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler discusses the pressing issue of talent retention in the hospitality industry with Szilvia Olah, an expert in employee experience design. 

They explore the importance of creating a positive workplace environment, mapping employee experiences, and utilizing data-driven strategies to improve HR practices. 

Szilvia emphasizes the need for hoteliers to focus on employee feedback, personalize experiences, and adapt to the changing workforce dynamics. 

The conversation highlights actionable steps for independent hoteliers to enhance employee satisfaction and retention.

Takeaways

70% of hoteliers face recruitment challenges.

• Investing in employee retention is crucial.
• Employee experience design maps out every touchpoint.
• The workplace environment is incompatible with today's workforce.
• Focus on fixing the work environment, not just individuals.
• Data is essential for understanding employee needs.
• Exit processes should include feedback from departing employees.
• Personalization is key in employee experiences.
• Hoteliers need to identify different talent pools.
• Start small and structure improvements step by step.

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