Schulering HUB Talking Hospitality Podcast
Schulering Hub is a hotel employee experience consulting company. We audit, assess, optmize, and structure every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.
Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business.
If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com
Schulering HUB Talking Hospitality Podcast
Ep.95 Szilvia Olah | Employee Experience Design: The Untapped Solution to Hospitality's Talent Crisis
In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler discusses the pressing issue of talent retention in the hospitality industry with Szilvia Olah, an expert in employee experience design.
They explore the importance of creating a positive workplace environment, mapping employee experiences, and utilizing data-driven strategies to improve HR practices.
Szilvia emphasizes the need for hoteliers to focus on employee feedback, personalize experiences, and adapt to the changing workforce dynamics.
The conversation highlights actionable steps for independent hoteliers to enhance employee satisfaction and retention.
Takeaways
70% of hoteliers face recruitment challenges.
- Investing in employee retention is crucial.
- Employee experience design maps out every touchpoint.
- The workplace environment is incompatible with today's workforce.
- Focus on fixing the work environment, not just individuals.
- Data is essential for understanding employee needs.
- Exit processes should include feedback from departing employees.
- Personalization is key in employee experiences.
- Hoteliers need to identify different talent pools.
- Start small and structure improvements step by step.
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
