Ep.93 Mary Mattson-Quagliana | Most Hotels Are Missing This One Thing

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests. 

The conversation emphasizes the need for hoteliers to align their values with their brand promise, the significance of training in embedding these values, and the role of leadership in fostering a positive culture within the hospitality industry. 

In this conversation, Mary Mattson-Quagliana and Mauricio Schüler discuss:

•  the importance of engaging employees through collaborative training, 
• measuring success in hospitality, 
• avoiding common pitfalls in brand implementation. 

They emphasize the need for independent hotels to establish their own standards that reflect their unique brand values, and the significance of taking the time to build these values effectively. 

The discussion also highlights the changing expectations of Gen Z travelers and the importance of adapting to their preferences for meaningful experiences.

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Schulering: Evolving Hospitality through Learning.